Last updated: 7 October 2026
This policy explains how WP Maintain Ireland (“we”, “us”) uses the personal information you give us through this website and by phone. WP Maintain Ireland is a referral service: we connect people who need a plumber with independent local plumbers. We do not carry out plumbing work ourselves.
Who is responsible for your information
WP Maintain Ireland is the data controller for the information you give us. Our address is Railway Road, Kenmare, Co.Kerry. You can contact us about your information at hello@killarneyplumber.ie.
What information we collect
- Enquiry details: your name, phone number, email address (optional), your town or area, and the description of the job you give us.
- Consent record: the date and time you ticked the consent box, and the page you used.
- Phone calls: the number you call from and the time of the call. If we ever record a call, we tell you at the start of it.
- Website use: if you accept analytics cookies, information about how you use the site, such as the pages you view. We don’t collect this without your consent.
Why we use it, and our legal basis
- To respond to your enquiry and put you in touch with a local plumber. We rely on your consent, which you give by ticking the box on our form or by contacting us.
- To keep a record of enquiries so we can deal with queries, complaints and problems. This is in our legitimate interest in running the service properly.
- To understand how the site is used, only if you accept analytics cookies.
Who we share your information with
- The local plumber dealing with your enquiry. We pass them the details you gave us so they can contact you about the job. The plumbers are independent businesses, not part of WP Maintain Ireland. We ask them to use your details only to deal with your enquiry, but they are responsible for how they handle information once they have it, and you should ask them about their own privacy practices.
- Service providers who help us run the service, such as our website host, email provider and phone provider. They process information on our behalf and only as we instruct.
- Analytics providers, such as Google, if you accept analytics cookies.
- Authorities, where the law requires it.
We do not sell your information.
Transfers outside the EU
Some of our service providers may process information outside the European Economic Area. Where they do, we rely on safeguards that the law accepts, such as the European Commission’s standard contractual clauses.
How long we keep it
We keep enquiry details for up to 12 months and then delete them. We may keep information for longer if we need it to deal with a complaint or a legal claim, or if the law requires it.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information
- ask us to restrict how we use it, or object to our using it
- ask for your information in a portable format
- withdraw your consent at any time, which does not affect what we did before you withdrew it
To use any of these rights, contact us at hello@killarneyplumber.ie. If you are unhappy with how we handle your information, you have the right to complain to the Data Protection Commission in Ireland at dataprotection.ie.
Cookies
This site uses cookies that are essential for it to work. Analytics cookies are only used if you accept them in the cookie banner, and you can change your choice at any time.
Children
This service is not aimed at children, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.